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Archive for the ‘Customer Service’ Category

Hawthorn Veterinary Hospital

January 31, 2010

On the heels of my wonderful experience at Sears came a polar opposite experience at our vet – the only similarity being that each story is rich in lessons for all of us who interact with that strange class of people known as “customers”. I guess we’ve been going to Hawthorn Veterinary Hospital (HVH) for […]

Sears? Yes, Sears.

December 23, 2009

I just bought some kitchen appliances… at Sears! Maybe that doesn’t surprise you, but it surprises me. Seems like these days I end up purchasing everything over the Internet. It got me thinking… why do I buy, where I buy? – price (very important since I’m fundamentally frugal) – confidence (am I going to be […]